top of page

Refund Policy

AR-Studio
Effective Date: 7 July 2026
Last Updated: 7 July 2026

 
1. Purpose

 

This Refund Policy explains the circumstances in which refunds, credits or rescheduling may be available for Services provided by AR-Studio.

This Policy forms part of the Terms & Conditions and should be read together with the Privacy Policy.

Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

 
2. Consultation Fees

 

Consultation fees secure a dedicated appointment that is reserved exclusively for the Client.

Accordingly, consultation fees are generally non-refundable except where required by the Australian Consumer Law or expressly stated in this Policy.

Payment of a consultation fee confirms acceptance of this Refund Policy.

 
3. Client Cancellations

 

A Client may cancel or request to reschedule a Consultation by providing written notice to AR-Studio.

Where at least 24 hours' notice is provided before the scheduled Consultation, AR-Studio may, at its discretion:

  • reschedule the Consultation to another available date; or

  • issue a credit to be used towards a future Consultation.

Unless otherwise agreed in writing, refunds are generally not provided where a Consultation is rescheduled at the Client's request.

 
4. Late Cancellations

 

Where less than 24 hours' notice is provided, consultation fees are generally non-refundable.

AR-Studio may, at its sole discretion, offer an alternative appointment where exceptional circumstances exist.

The exercise of such discretion does not create an ongoing entitlement for future bookings.

 
5. Failure to Attend

 

If the Client fails to attend a scheduled Consultation without prior notice, the appointment will be treated as a cancellation without notice.

No refund, credit or replacement Consultation will ordinarily be provided.

 
6. Cancellation by AR-Studio

 

If AR-Studio is unable to provide the booked Service due to illness, technical issues, unforeseen circumstances or events beyond its reasonable control, AR-Studio may:

  • reschedule the Consultation to a mutually agreed date; or

  • provide a full refund of any amount paid.

 
7. Australian Consumer Law

 

Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantees, rights or remedies available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.

Where applicable legislation requires AR-Studio to provide a refund, replacement or other remedy, this Policy will be interpreted subject to those legal obligations.

 
8. Digital Deliverables

 

Where AR-Studio has prepared and delivered reports, written recommendations, marked-up plans, layouts, consultation notes, design concepts or any other agreed digital deliverables, the relevant Service is considered to have been substantially performed.

Except where required by law, fees are not refundable once such deliverables have been supplied to the Client.

 
9. Functional & Ergonomic Design Review

 

The Client acknowledges that a Functional & Ergonomic Design Review is an independent professional advisory service based on AR-Studio's experience, professional judgement and analysis of the information and Project Documents supplied by the Client.

The value of the Service is derived from the professional assessment, expertise and recommendations provided during the Consultation, rather than from the production of physical goods or construction documentation.

Once the Consultation has commenced, or where written recommendations, marked-up drawings, reports or other agreed deliverables have been provided, the Service is deemed to have been supplied.

Except where required by the Australian Consumer Law, consultation fees are not refundable after the Service has been supplied.

 
10. Implementation of Recommendations

 

The Client acknowledges that implementation of any recommendation provided by AR-Studio is entirely at the Client's discretion.

AR-Studio is not responsible for whether any recommendation is accepted, modified or rejected by builders, cabinet makers, architects, manufacturers, suppliers or other third parties.

The Client remains solely responsible for all decisions relating to construction, manufacturing, installation, purchasing, project execution and regulatory compliance.

 
11. Change of Mind

 

Refunds are not available where the Client:

  • changes their mind;

  • decides not to proceed with the project;

  • engages another designer, consultant or builder;

  • chooses not to implement AR-Studio's recommendations; or

  • is dissatisfied solely because the recommendations differ from the Client's personal preferences.

Professional advice is provided using AR-Studio's independent professional judgement and does not guarantee that the Client's preferred solution will be recommended.

 
12. Non-Transferability

 

Consultation bookings, credits and payments are personal to the Client who made the booking and may not be transferred to another individual without the prior written approval of AR-Studio.

 
13. Force Majeure

 

AR-Studio is not responsible for delays, cancellations or interruptions caused by events beyond its reasonable control, including but not limited to natural disasters, internet outages, power failures, government restrictions, illness or other unforeseen events.

Where reasonably practicable, AR-Studio will work with the Client to arrange an alternative appointment.

 
14. Contact Information

 

If you have any questions regarding this Refund Policy, please contact:

AR-Studio

Melbourne, Victoria, Australia

E-Mail: info@ar-studio.com.au

Phone: +61 403 401 026

bottom of page