Privacy Policy
AR-Studio
Effective Date: 7 July 2026
Last Updated: 7 July 2026
1. Introduction
1.1 Purpose
This Privacy Policy explains how AR-Studio collects, holds, uses, discloses, stores and protects Personal Information obtained through its website, online booking platform and the Services it provides.
AR-Studio recognises the importance of protecting the privacy of individuals and is committed to handling Personal Information responsibly and transparently.
This Privacy Policy applies to all Individuals who interact with AR-Studio, including prospective clients, existing clients, website visitors and any person who communicates with AR-Studio regarding its Services.
1.2 Scope
This Privacy Policy applies whenever you:
• visit the Website;
• submit an enquiry;
• contact AR-Studio;
• book a Consultation;
• purchase Services;
• provide Project Documents;
• upload files;
• communicate by email, telephone, WhatsApp, Zoom or FaceTime;
• otherwise provide Personal Information to AR-Studio.
This Privacy Policy applies to both online and in-person Services.
1.3 Applicable Law
AR-Studio is established in Victoria, Australia.
Where applicable, Personal Information is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian privacy legislation.
Where legislative exemptions apply, AR-Studio nevertheless seeks to adopt privacy practices consistent with recognised Australian privacy standards.
1.4 Acceptance
By accessing the Website, booking a Consultation or providing Personal Information to AR-Studio, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your Personal Information as described in this document.
2. Definitions
For the purposes of this Privacy Policy:
Business means AR-Studio.
Client means any Individual who enquires about, books or receives Services from AR-Studio.
Consultation means any online or in-person consultation, design review, meeting or advisory session provided by AR-Studio.
Personal Information has the meaning given under the Privacy Act 1988 (Cth) and includes information or an opinion relating to an identified individual or an individual who is reasonably identifiable.
Sensitive Information has the meaning given under the Privacy Act 1988 (Cth).
Project Documents means all plans, drawings, layouts, specifications, measurements, photographs, schedules, reports, sketches, CAD files, PDFs, videos and other project-related materials supplied by or on behalf of the Client.
Services means all professional services offered by AR-Studio, including design reviews, kitchen, wardrobe and bathroom design services, consultations and related advisory services.
Third-Party Provider means any external business engaged by AR-Studio to assist in providing or supporting its Services, including website hosting, payment processing, booking systems, cloud storage, communication platforms and professional advisers.
Website means the official website operated by AR-Studio, including all webpages under the ar-studio.com.au domain.
3. Collection of Personal Information
AR-Studio collects only the Personal Information reasonably necessary to provide its Services, operate its business and comply with applicable legal obligations.
Depending on the circumstances, Personal Information may include:
• full name;
• telephone number;
• email address;
• project address;
• suburb, city and state;
• booking details;
• payment status;
• correspondence;
• Project Documents;
• photographs;
• measurements;
• architectural drawings;
• cabinet layouts;
• renovation information;
• consultation notes;
• other information voluntarily provided by the Client.
AR-Studio generally collects Personal Information directly from the Individual concerned.
Personal Information may also be collected where authorised by the Client from architects, builders, cabinet makers or other consultants engaged on the Client's project.
4. Use of Personal Information
4.1 Purpose of Collection
AR-Studio collects, holds and uses Personal Information only where reasonably necessary to operate its business, provide its Services and fulfil its legal obligations.
Personal Information may be used to:
• respond to enquiries;
• assess project requirements;
• prepare quotations;
• arrange and manage Consultations;
• provide professional design advice;
• conduct Functional & Ergonomic Design Reviews;
• prepare recommendations and reports;
• review Project Documents;
• communicate with Clients before and after Consultations;
• process payments;
• issue invoices and receipts;
• maintain business records;
• improve the quality of the Services;
• administer the Website;
• comply with applicable laws and regulatory requirements.
4.2 Professional Services
Information provided by the Client is used solely for the purpose of delivering the requested Services.
AR-Studio does not use Project Documents for unrelated commercial purposes without the Client's consent.
Where recommendations are provided, they are based on the information, measurements and Project Documents supplied by the Client at the time the Services are performed.
4.3 Communications
AR-Studio may contact Clients to:
• confirm appointments;
• request additional project information;
• provide booking confirmations;
• send invoices or payment confirmations;
• deliver reports or recommendations;
• respond to enquiries;
• advise of changes affecting booked Services.
Where a Client has expressly consented, AR-Studio may also send occasional business updates relating to its Services.
Clients may opt out of non-essential communications at any time.
4.4 Artificial Intelligence Tools
AR-Studio may use reputable artificial intelligence (AI) tools to assist with internal business processes, including document drafting, content preparation, administrative tasks and concept development.
Where AI tools are used in connection with Client projects, AR-Studio will take reasonable steps to minimise the disclosure of Personal Information and to use only information reasonably necessary for the intended purpose.
AI-assisted processes do not replace professional judgement. All recommendations issued by AR-Studio remain subject to human review.
4.5 Legal Basis
Where applicable, AR-Studio processes Personal Information because it is:
• necessary to provide the requested Services;
• necessary to respond to enquiries;
• required to comply with legal obligations;
• necessary for the legitimate operation of the Business; or
• based on the Client's consent.
5. Disclosure of Personal Information
5.1 General Principle
AR-Studio does not sell, rent or trade Personal Information.
Personal Information is disclosed only where reasonably necessary to provide the Services, operate the Business or comply with legal obligations.
5.2 Third-Party Providers
Personal Information may be disclosed to trusted Third-Party Providers engaged by AR-Studio, including:
• website hosting providers;
• booking platform providers;
• payment processors;
• cloud storage providers;
• email service providers;
• video conferencing platforms;
• IT support providers;
• accounting software providers;
• professional advisers.
Each Third-Party Provider receives only the information reasonably necessary to perform the relevant services.
5.3 Payment Processing
Payments are processed by independent payment providers integrated with the Website.
AR-Studio does not receive or retain complete credit card or debit card details.
Payment information is processed in accordance with the privacy and security requirements of the relevant payment provider.
5.4 Professional Advisers
Personal Information may be disclosed where reasonably necessary to:
• legal advisers;
• accountants;
• auditors;
• insurers;
• regulatory advisers.
Such disclosure occurs only where required for legitimate Business purposes or legal compliance.
5.5 Legal Disclosure
AR-Studio may disclose Personal Information where required or authorised by law, including in response to:
• court orders;
• lawful government requests;
• regulatory investigations;
• taxation requirements;
• legal proceedings.
5.6 Business Transactions
If AR-Studio undergoes a sale, merger, restructure or transfer of business assets, Personal Information may form part of that transaction, subject to applicable privacy obligations.
5.7 Project Documents
Project Documents supplied by Clients are treated as confidential.
Unless otherwise authorised in writing, AR-Studio will not publish, display or use Project Documents for marketing or promotional purposes in a manner that identifies the Client.
6. Website Technologies, Cookies and Analytics
6.1 Cookies
The Website may use cookies and similar technologies to improve functionality, security and user experience.
Cookies may assist the Website in recognising returning visitors, maintaining user preferences and improving performance.
Most web browsers allow users to disable or manage cookies through browser settings. Disabling cookies may affect certain Website functions.
6.2 Analytics
AR-Studio may use website analytics services to better understand how visitors use the Website.
Analytics information may include:
• pages viewed;
• time spent on pages;
• navigation paths;
• browser type;
• operating system;
• device type;
• approximate geographic location;
• referring websites.
Analytics data is generally aggregated and is not intended to identify individual users.
6.3 Advertising Technologies
The Website may use advertising technologies provided by reputable third parties, including Google and Meta, to measure advertising performance and improve marketing effectiveness.
These technologies may use cookies or similar technologies in accordance with the privacy policies of the relevant providers.
6.4 Third-Party Websites
The Website may contain links to third-party websites or services.
AR-Studio is not responsible for the privacy practices, content or security of websites operated by third parties.
Users should review the privacy policies of those websites before providing Personal Information.
6.5 Website Security
AR-Studio implements reasonable technical and organisational measures intended to protect the Website against unauthorised access, malicious activity and misuse.
However, no internet-based service can be guaranteed to be completely secure, and AR-Studio cannot warrant the absolute security of information transmitted electronically.
6.6 Website Availability
While reasonable efforts are made to maintain the availability of the Website, AR-Studio does not guarantee uninterrupted or error-free access.
Access may be affected by maintenance, technical issues or circumstances beyond AR-Studio's reasonable control.
7. Storage and Security
7.1 Protection of Personal Information
AR-Studio implements reasonable administrative, technical and organisational safeguards designed to protect Personal Information against unauthorised access, disclosure, alteration, misuse, interference, loss and destruction.
While AR-Studio takes reasonable steps to protect Personal Information, no method of electronic transmission or electronic storage can be guaranteed to be completely secure. Accordingly, AR-Studio cannot guarantee absolute security.
7.2 Storage of Information
Personal Information may be stored electronically or, where appropriate, in paper form.
Electronic records may be maintained using business systems including:
• the Wix platform;
• secure cloud storage services;
• business email systems;
• booking and scheduling platforms;
• accounting software;
• secure business devices.
Paper records, where retained, are stored in locations with restricted access.
7.3 Access Controls
Access to Personal Information is restricted to persons who reasonably require access for the performance of their duties.
This may include:
• AR-Studio personnel;
• authorised contractors;
• professional advisers; and
• approved Third-Party Providers.
Access is limited to the minimum information reasonably necessary for the relevant purpose.
7.4 Security Practices
AR-Studio may implement security measures including:
• password-protected systems;
• multi-factor authentication where available;
• encrypted communications where appropriate;
• software updates;
• malware protection;
• secure backup procedures; and
• access management controls.
Security measures are reviewed periodically and may be updated without notice.
7.5 Client Responsibilities
Clients are responsible for taking reasonable steps to protect information transmitted to AR-Studio.
Clients should:
• avoid sending unnecessary Sensitive Information;
• verify the accuracy of Project Documents before submission;
• notify AR-Studio if contact details change; and
• promptly inform AR-Studio of any suspected unauthorised use of their information.
7.6 Data Breach Response
Where AR-Studio becomes aware of a suspected or actual security incident affecting Personal Information, reasonable steps will be taken to:
• investigate the incident;
• contain the incident where practicable;
• assess potential risks;
• restore system security; and
• comply with any applicable legal notification requirements.
8. Data Retention
8.1 Retention Period
AR-Studio retains Personal Information only for as long as reasonably necessary to:
• provide the Services;
• maintain business records;
• comply with taxation and accounting obligations;
• comply with legal obligations;
• resolve disputes;
• protect legitimate Business interests.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
8.2 Project Documents
Project Documents supplied by Clients are retained only for purposes reasonably connected with the Services provided.
These documents may include:
• architectural drawings;
• floor plans;
• cabinetry layouts;
• specifications;
• measurements;
• photographs;
• consultation notes;
• design recommendations.
Project Documents are treated as confidential business records.
8.3 Disposal of Information
Where Personal Information is no longer reasonably required, AR-Studio will take reasonable steps to securely destroy, permanently delete or de-identify the information, unless retention is required or permitted by law.
9. Access, Correction and Privacy Complaints
9.1 Access Requests
Subject to applicable law, an Individual may request access to Personal Information held by AR-Studio.
Reasonable steps may be taken to verify the identity of the Individual before access is granted.
9.2 Correction
If an Individual believes Personal Information held by AR-Studio is inaccurate, incomplete or out of date, a request may be made for correction.
Where appropriate, AR-Studio will update its records within a reasonable period.
9.3 Deletion Requests
An Individual may request deletion of Personal Information.
AR-Studio may refuse or limit such requests where retention is required or authorised by law, including for taxation, accounting, contractual, insurance or dispute resolution purposes.
9.4 Privacy Complaints
Privacy complaints should be submitted in writing to AR-Studio using the contact details provided in this Privacy Policy.
AR-Studio will investigate complaints within a reasonable period and will endeavour to respond promptly.
9.5 Office of the Australian Information Commissioner
If an Individual is not satisfied with AR-Studio's response, they may contact the Office of the Australian Information Commissioner (OAIC) for further information regarding available complaint procedures.
10. International Data Transfers
AR-Studio may engage Third-Party Providers whose systems or infrastructure operate outside Australia.
Accordingly, Personal Information may be processed or stored in jurisdictions outside Australia.
Where cross-border disclosure occurs, AR-Studio takes reasonable steps to engage reputable providers implementing appropriate privacy and security practices.
11. Third-Party Service Providers
To support the operation of the Business, AR-Studio may engage Third-Party Providers including:
• website hosting providers;
• booking system providers;
• payment processors;
• cloud storage providers;
• communication platforms;
• analytics providers;
• accounting software providers;
• professional advisers.
Each Third-Party Provider is responsible for managing Personal Information in accordance with its own privacy practices and applicable legal obligations.
AR-Studio encourages Individuals to review the privacy policies of Third-Party Providers where relevant.
12. Amendments to this Privacy Policy
AR-Studio may amend this Privacy Policy at any time to reflect:
• legislative changes;
• regulatory developments;
• changes to the Services;
• technological developments;
• operational requirements; or
• changes in Business practices.
The current version of this Privacy Policy will be published on the Website together with the revised Last Updated date.
Continued use of the Website or the Services following publication of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy.
13. Contact Information
Questions regarding this Privacy Policy or AR-Studio's handling of Personal Information may be directed to:
AR-Studio
Melbourne, Victoria, Australia
E-Mail: info@ar-studio.com.au
Phone: +61 403 401 026